• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-28-2023 12:30 PM

HP Recommended

I'm curious about the decision to not put version 4.0 in the normal support site release channel, but instead require manually configuring a custom server URL to move to version 4.0. Is there additional risk associated with the upgrade, or some other reason that Poly has made this decision?

 

On that same note, does this mean that the 3.x channel will continue to get updates, or is 4.x eventually coming to the normal update channel in the future?

4 REPLIES 4

‎04-28-2023 01:55 PM

HP Recommended

Hello @leonharda ,

 

Welcome back to the Poly Community.

PolyOS 4.0 does not have any new features and is an OS upgrade from Android 8.1 to Android 10 as required by our Partner Microsoft in order to continue to be able to support Microsoft Teams.

 

We therefore decided that an Auto Update would not be required and only users that need to be on Android 10 could upgrade their units either manually or upgrade via our Poly Lens platform.

 

Once the device is on PolyOS 4.0 the Auto Update will work again with the next 4.0.1 release


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-28-2023 02:35 PM

HP Recommended

Ok, so just to clarify, my existing deployed devices will continue to receive updates on the normal support channel even if I do not opt to manually move them to the 4.0 release?

Was this reply helpful? Yes No

‎05-02-2023 01:20 AM

HP Recommended

Hello @leonharda 

 

once the system is on PolyOS 4.0 it will auto update again.

 

I am unsure if we will release further PolyOs 3.1x.x releases.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-04-2023 11:10 AM

HP Recommended

Hello @leonharda 

 

I checked internally and since PolyOS 3.14.x we use swupdate.lens.poly.com to host the software and if  Auto updates are enabled then from PolyOS 4.0.1 onwards Systems on 3.14.x should automatically upgrade to PolyOS 4.0.1 and later

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.