Video Freezed and Video call gets hang

maheshkumaru
Advisor

Video Freezed and Video call gets hang

I have experienced an issue while doing multipoint video call with 2 no's of Cisco C60 and 1 no of Polycom VSX 8000 devices.

 

Cisco C60 codec 1 is connected to Cisco C60 codec 2 and Polycom VSX 8000 multipoint call, issues are:

1. Cisco to Cisco video works without any issue

2.Polycom VSX 8000 after 20mins there will be very high packet loss about 300 and the video gets freeze and hang and we have used external Sony - HDvfx1e camera for Cisco C60 codec 1.

 

Sincerely,

Mahesh Kumar 

Message 1 of 5
4 REPLIES 4
YashPal
Valued Contributor

Re: Video Freezed and Video call gets hang

have you tried to call polycom to polycom only??

BR
Yash
Message 2 of 5
maheshkumaru
Advisor

Re: Video Freezed and Video call gets hang

Yes, we tried connecting polycom to polycom, it works without any issue. It only happens we we connect with cisco c60 attached sony external camera.

Message 3 of 5
YashPal
Valued Contributor

Re: Video Freezed and Video call gets hang

cheak also with call to cisco EP to cisco EP.what sofware is running in the EP which you are facing a issue??

 

Regards

 

Yashpal

BR
Yash
Message 4 of 5
maheshkumaru
Advisor

Re: Video Freezed and Video call gets hang

Cisco EP to Cisco EP works fine, the problem VEP runs software in "Release 9.0.6 - 02Feb2010 09:43"

Message 5 of 5