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I was running the latest firmware update on one of my VSX700A units and it hung at the step 2 main image part.  I finally cancelled the update and now the unit is stuck at run softupdate.exe on the screen.  I try to run the update again and it tells me wrong password.  I've tried the password I used during the first update that hung and that doesn't work and also tried the serial number and that didn't work.  Any ideas on what I can do?

2 REPLIES 2
HP Recommended

Hello Booder34,

 

I understand that you are having some issues with the unit booting after a failed software update. You mentioned at this point that the unit is not accepting your password and is not booting to the main menu.  I would recommend attempting the steps below and then running the software update.

 

 

To reset the system, follow these steps:

1. Hold down the 0 button on the remote control while booting the unit, to access the Boot UI screen.

2. Start the ERFL process by pressing the following button sequence on the remote control:

## 33 77 55 Select Select

then

### 333 777 555 Select Select Select.

Note:Keep alternating between the two sequences until ERFL starts.

3. Restart the system after the ERFL process is complete. Otherwise, you will have trouble running Softupdate.

4. Run Softupdate.

HP Recommended

Hi PolyTay,

 

I explain this to my Polycom and now no longer on. But actually it turns the front light changes from green to orange . What I can do?

 

Sorry for the date

 

( I am sorry for my English )


@PolyTay wrote:

Hello Booder34,

 

I understand that you are having some issues with the unit booting after a failed software update. You mentioned at this point that the unit is not accepting your password and is not booting to the main menu.  I would recommend attempting the steps below and then running the software update.

 

 

To reset the system, follow these steps:

1. Hold down the 0 button on the remote control while booting the unit, to access the Boot UI screen.

2. Start the ERFL process by pressing the following button sequence on the remote control:

## 33 77 55 Select Select

then

### 333 777 555 Select Select Select.

Note:Keep alternating between the two sequences until ERFL starts.

3. Restart the system after the ERFL process is complete. Otherwise, you will have trouble running Softupdate.

4. Run Softupdate.


 

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