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‎04-07-2016 09:26 AM

HP Recommended

current ver. 8.5.3   attempting update to 9.0.6,2

SN is 82051405BCAFMK

obtained key code  (activated date 2008/06/27 by System)

see attachment for visual of error 

I am connected to VSX. ran downloaded file from laptop.

entered IP of device and remote pword.

says :softupdate cannot update vsx 7000. download appropriate soft update from web site.

 

read documents on installing ...when / where do i enter the key code once/if this ever starts to update?

 

what is my next step?

2 REPLIES 2

‎04-07-2016 09:52 AM

HP Recommended

Hello Saxon,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Jun 22,2014 Question: How can I activate / check / verify / recover my license?

Answer: Please check this post in the Software Licensing section => here <=

 

Checking your serial number shows the 9.0 Key Code should be U259-14E9-7F80-0000-0384

 

Usually you would need to add this via the Units Web Interface.

 

Please bear in mind that the actual unit was sold back in 05/10/2005

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-07-2016 11:25 AM

HP Recommended

Hi Steffen,

 

Yes, that is the key code i have also.   Reading your link, am i to interpret that it is not activated?    I never get to a point in the update where i am prompted for a key code . I do not believe i enter it in the option key spaces.  But, as i can not get the update to progress past the point after i enter the address and password to begin the install I am at a loss to know the next step.

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