VSX 7000 is not starting after Firmware upgrade

Polycom Employee & Community Manager

Re: VSX 7000 is not starting after Firmware upgrade

Hello Jeastman,

Please check my reply two posts before your post.

Best regards

Steffen Baier

If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Message 21 of 23
Occasional Visitor

Re: VSX 7000 is not starting after Firmware upgrade



Hi ,

We have Polycom VSX 7000 , we have firmware problem on that after that Polycom is not starting, NO startup window,

I can hear startup sound for 4 sec then it restarts automatically ....we are try to reinstall firmware (not to upgrade) but we can't because we are out of support/warranty. Out s/n: 8209030AE32CAK


With existing key code on site we cannot reinstall any available firmware.


What we can do?

Message 22 of 23
Honored Contributor

Re: VSX 7000 is not starting after Firmware upgrade



Hearing startup sounds without seeing Polycom logo (triangles) most probably means that your monitor is not properly connected or configured. Check the monitor settings and compare them with the current connection. Refer to VSX Admin's Guide for more details.


Also check:

Monitor is turned on and its used input works fine;

Monitor cable is not damaged.


Hope this could help,


“Reports that say that something hasn't happened are always interesting to me, because as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns- the ones we don't know we don't know.”
― Donald Rumsfeld
Message 23 of 23