VSX 7000 Power Supply Noise

SOLVED
maheshkumaru
Advisor

VSX 7000 Power Supply Noise

The subwoofer with power supply which connects to VSX 7000 makes a very low tone noise continues, any idea why it happens. Its just like disturbing the silent.

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: VSX 7000 Power Supply Noise

Hello maheshkumaru,

welcome to the Polycom Community.

The statement provided by Kendo is based on its experience with the product. Most likely a transformer or another electronic component is causing the described noise.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 4
3 REPLIES 3
Kendo
Polycom Employee

Re: VSX 7000 Power Supply Noise

The Subwoofer will need to be replaced.  You can contact Polycom Support using one of the locations from this below link:

http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html

 

Ken
Polycom
Sr. Product Support Technician
Message 2 of 4
maheshkumaru
Advisor

Re: VSX 7000 Power Supply Noise

Any precise reason for this happening.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VSX 7000 Power Supply Noise

Hello maheshkumaru,

welcome to the Polycom Community.

The statement provided by Kendo is based on its experience with the product. Most likely a transformer or another electronic component is causing the described noise.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4