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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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12 REPLIES 12
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Hello @ChrisBB1 

 

this was stuck in the spam filter and I already posted about this.

 

THX

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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Right

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As of March 10, the download option on LENS does not actually result in an available update.  Unlike the various v3.14 options on the pulldown list which translate on selection to a URL the v4 option does not.

imageimage

 

The same happens for X30 and G7500.

 

HP Recommended

Correction to my Reply - It does work using the sequence:

image

 

 

In my case the 'download source' had been set to 'Custom Server'

I had changed this to 'Poly Lens', selected the V4 download option and found that the 'Update Now' could not be applied.

It seems that you must click on the 'Apply' and then the 'Update Now' becomes available.

HP Recommended

Hi TJM

 

Thanks for this, as a result.... I don't know if it is recommended to update to 4.0 now, as Poly does not apply the 4.0 with the "automatic" option..

 

Weird, isn't it?

 

regards

HP Recommended

Hello @lotfi 

 

PolyOS 4.0 is rolled out in a controlled manner and the automatic update setting will not work.

 

Poly controls that users upgrading to PolyOS 4.0 are aware of the non-downgrade able Information and make a conscious decision to Upgrade to PolyOS 4.0 if they want to.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Steffen,

 

Does this mean that the automatic update will never be available?

 

Best Regards,

 

HP Recommended

Hello @HerveAIT 

 

at present this functionality is disabled due to the controlled rollout.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Will there still be updates to V3 PolyOS?

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