Re: V4 PolyOS live!

ChrisBB · ‎03-08-2023

At last!

https://www.poly.com/us/en/support/products/video-conferencing/g/g7500

SteffenBaierUK · ‎03-09-2023

Hello @ChrisBB

this was stuck in the spam filter and I already posted about this.

THX

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

ChrisBB · ‎03-09-2023

Right

TJM · ‎03-10-2023

As of March 10, the download option on LENS does not actually result in an available update. Unlike the various v3.14 options on the pulldown list which translate on selection to a URL the v4 option does not.

The same happens for X30 and G7500.

TJM · ‎03-10-2023

Correction to my Reply - It does work using the sequence:

In my case the 'download source' had been set to 'Custom Server'

I had changed this to 'Poly Lens', selected the V4 download option and found that the 'Update Now' could not be applied.

It seems that you must click on the 'Apply' and then the 'Update Now' becomes available.

lotfi · ‎03-14-2023

Hi TJM

Thanks for this, as a result.... I don't know if it is recommended to update to 4.0 now, as Poly does not apply the 4.0 with the "automatic" option..

Weird, isn't it?

regards

SteffenBaierUK · ‎03-14-2023

Hello @lotfi

PolyOS 4.0 is rolled out in a controlled manner and the automatic update setting will not work.

Poly controls that users upgrading to PolyOS 4.0 are aware of the non-downgrade able Information and make a conscious decision to Upgrade to PolyOS 4.0 if they want to.

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

HerveAIT · ‎03-14-2023

Hello Steffen,

Does this mean that the automatic update will never be available?

Best Regards,

SteffenBaierUK · ‎03-14-2023

Hello @HerveAIT

at present this functionality is disabled due to the controlled rollout.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

MediumRoast · ‎03-14-2023

Will there still be updates to V3 PolyOS?