Upgrading HDX9004 from v1.0 RC to latest version

Boston Val
Occasional Contributor

Upgrading HDX9004 from v1.0 RC to latest version

We have a system running a really outdated version of the software for some reason. I wanted to start taking steps to upgrade it. Are there any precautions I should take when upgrading through so many versions? I know I have to hit v2.0 first before moving on to v3.1. But is there anything else I should be worried about since I'm running an RC version?


Release docs say I'll need at least one upgrade key for this upgrade. Will I need to buy it or do I have to get a support contract to obtain one?

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Polycom Employee & Community Manager

Re: Upgrading HDX9004 from v1.0 RC to latest version

Hello Boston Val,

welcome to the Polycom Community.


Yes different versions or newer versions require a software key / license. Most likely your entitlement has run out.

The community contains a Software Licensing  section and within you can find this post here:


[FAQ] How can I activate / check / verify / recover my license? 


Above will enable you to check and verify this.


The best option will be to purchase a service contract as that will entitle you to a new Software versions. For more details please liaise with a Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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