We have a system running a really outdated version of the software for some reason. I wanted to start taking steps to upgrade it. Are there any precautions I should take when upgrading through so many versions? I know I have to hit v2.0 first before moving on to v3.1. But is there anything else I should be worried about since I'm running an RC version?
Release docs say I'll need at least one upgrade key for this upgrade. Will I need to buy it or do I have to get a support contract to obtain one?
Hello Boston Val,
welcome to the Polycom Community.
Yes different versions or newer versions require a software key / license. Most likely your entitlement has run out.
The community contains a Software Licensing section and within you can find this post here:
[FAQ] How can I activate / check / verify / recover my license?
Above will enable you to check and verify this.
The best option will be to purchase a service contract as that will entitle you to a new Software versions. For more details please liaise with a Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------