Hello Boston Val,
welcome to the Polycom Community.
Yes different versions or newer versions require a software key / license. Most likely your entitlement has run out.
The community contains a Software Licensing section and within you can find this post here:
[FAQ] How can I activate / check / verify / recover my license?
Above will enable you to check and verify this.
The best option will be to purchase a service contract as that will entitle you to a new Software versions. For more details please liaise with a Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
