Upgrade HDX9002 sw

Occasional Visitor

Upgrade HDX9002 sw

Hi all,


Newbie here... really hoping that I am in the right area.


We have a Polycom HD9002 sw release - 3401 and we have never upgraded the sw eversince we bought it many years ago. Recently we were asked to connect our Polycom to:

- WebEx

- Cisco System SX20

- Skype.

I've done some reading and I think the first thing that we need to do is to upgrade the sw from to at least 3.1x.



- where can we download the sw for hdx9002?

- after the upgrade can we join a WebEx session/meeting?

- same goes with the Cisco SX20 and Skype... can we talk/communicate with these ones?


Many thanks in advance,


Message 1 of 3
Occasional Visitor

Re: Upgrade HDX9002 sw

I found where to download the sw 3.1.10... can i jump from - 3401 to 3.1.10? thank you

Message 2 of 3
Polycom Employee & Community Manager

Re: Upgrade HDX9002 sw

Hello @golfer_kuno,

welcome to the Polycom Community.


Usually we list in the release notes what kind of other services / devices we support. This also depends on the software version you are using.

The community's Video FAQ contains this post here:


Jun 23,2014 Question: Am I entitled to a software upgrade?

Answer: A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract.




Jun 22,2014 Question: How can I activate / check / verify / recover my license?
Please check this post in the Software Licensing section => here <=




Feb 16,2018 Question: Does a HDX Support Skype for Business Servers?
Answer: No the HDX only supports up to Microsoft Lync 2013

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 3