Newbie here... really hoping that I am in the right area.
We have a Polycom HD9002 sw release 22.214.171.124 - 3401 and we have never upgraded the sw eversince we bought it many years ago. Recently we were asked to connect our Polycom to:
- Cisco System SX20
I've done some reading and I think the first thing that we need to do is to upgrade the sw from 126.96.36.199 to at least 3.1x.
- where can we download the sw for hdx9002?
- after the upgrade can we join a WebEx session/meeting?
- same goes with the Cisco SX20 and Skype... can we talk/communicate with these ones?
Many thanks in advance,
I found where to download the sw 3.1.10... can i jump from 188.8.131.52 - 3401 to 3.1.10? thank you
welcome to the Polycom Community.
Usually we list in the release notes what kind of other services / devices we support. This also depends on the software version you are using.
The community's Video FAQ contains this post here:
Jun 23,2014 Question: Am I entitled to a software upgrade?
Answer: A Software update to the same Version number but a higher revision is usually free. A upgrade to the next version number (example 2.x to 3.x) requires the codec to be in warranty or a valid service contract.
Jun 22,2014 Question: How can I activate / check / verify / recover my license?
Answer: Please check this post in the Software Licensing section => here <=
Feb 16,2018 Question: Does a HDX Support Skype for Business Servers?
Answer: No the HDX only supports up to Microsoft Lync 2013
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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