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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I just installed a Trio 8800 and paired it with an EagleEye IV via a visual+ on a  55" TV Display. The screen isn't displayed well, it is shifted as you can see on the pictures attached.

 

Can you please tell me if there is any configuration to do on the Trio 8800 to make it display correctly on my TV?

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @abderrahmane ,

 

Welcome back to the Poly Community.


It would be of interest what software version has been tested and a backup potentially. Usually, you can change this on the TV screen itself to be centred.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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2 REPLIES 2
HP Recommended

Hello @abderrahmane ,

 

Welcome back to the Poly Community.


It would be of interest what software version has been tested and a backup potentially. Usually, you can change this on the TV screen itself to be centred.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I will go to my client tmw where i installed the Trio 8800 and give you more details about the firmware version and everything needed.

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