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- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Touch control cannot place ISDN calls
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02-19-2013 06:28 AM
I have a touch controller (ver 1.6.0) paired with an HDX 7000 (ver 3.1.0) and when I try to place an ISDN call i get " The call cannot be completed because the ISDN number is unassigned" error message.
Without the touch controller I can sucessfully dial ISDN numbers both from the Global Address Book and manualy entered numbers.
Any thoughts? This will be a deal breaker.
TIA,
Mark
Solved! Go to Solution.
Accepted Solutions
02-19-2013 07:14 AM
Hello Mark,
welcome to the Polycom Community.
We had some issues with the PTC and ISDN in the past but I am not aware that Software 3.1 has an issue.
I would suggest you raise this via your Polycom reseller to bring it to the attention of our Support Team in your geographical area.
Please ensure you provide the support package.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-19-2013 07:14 AM
Hello Mark,
welcome to the Polycom Community.
We had some issues with the PTC and ISDN in the past but I am not aware that Software 3.1 has an issue.
I would suggest you raise this via your Polycom reseller to bring it to the attention of our Support Team in your geographical area.
Please ensure you provide the support package.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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