Terrible solutions from Poly X30 and TC8 - not applicable!

[Support Team]

your seriously comparing a video conference appliance to a PC......

If Microsoft (your partner) are the problem then you should facilitate better support and communication with them.

"We can't help, talk to Microsoft" is not a customer focused response. If multiple customers are having the same problem then take the initiative, facilitate the exchange and hopefully get a better result. You'll get happier customers who would recommend the devices. I certainly can't do that at the moment 

[SteffenBaierUK]

Hello @Support Team ,  

Please ensure you take note of my signature.

In the Studio X case, you always have the option to downgrade to the original release 3.2.3 prior to our Partner Microsoft change to the TC8 as this was how we originally advertised the devices.

If you open a ticket with Microsoft you can easily include Poly support into the Dialog.

Best Regards

Steffen Baier

[SteffenBaierUK]

Hello all,

can you please open a ticket using https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide and ensure you note within the ticket that this is an issue related to 20h2 or 20h2A update to MTRoA

Once done please open a Poly Support Ticket and provide the Microsoft reference.

Best Regards

Steffen Baier

[SRANE]

I agree.  It's super annoying the way they advertise.  They did the same with the Trio, making you think it's a native Teams device that can do video calls but in reality you had to be in SfB mode and use RealConnect.  

[SteffenBaierUK]

Hello @SRANE ,

Welcome back to the Poly Community.

I am unsure what you are talking about as to my own personal knowledge the Trio was only ever advertised as a Teams Audio device. Skype for Business could use the VisualPro/VisualPlus.

Real Connect enables customers to still use the Trio and VisualPro/+ in a Teams call.

As we are not making any progress in this post I close it.

Best Regards

Steffen Baier