[Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8 is connected.

SOLVED
ValerioUK
Advisor

[Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8 is connected.

Hello,

I believe that this is a bug.

 

I've updated the x30 and x50 to the latest firmware version released trough the Teams management page.

 

The os version is: 3.11.0-364021 (for the video bars x30 / x50 ) but for the TC8 the firmware is stuck at 3.11.0-210686 . 

 

 

In the latest app version you can join Zoom calls from the teams interface, this works, but only if TC8 is not attached; 

 

TC8 is also missing the new teams settings that allow 3rd party join (Zoom).

 

https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-...

 

 

 

Any suggestion? 

 

 

Regards,

Valerio

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
Uwe.Ansmann
Polycom Employee

Re: [Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8 is connected.

Hi @ValerioUK ...

Have you checked the "Touch Control" part in TAC for an available update ?

UweAnsmann_0-1653929670768.png

You can also check my latest blog post for more information.
https://aitsc.de/blog/zoom-direct-guest-join-fuer-studio-x-systeme-mtroa-verfuegbar/

 

Cheers,

Uwe

Kind regards,
Uwe

View solution in original post

Message 3 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: [Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8 is connected.

Hello @ValerioUK ,

 

Welcome to the Poly Community.

 

In order to be on a Poly-supported version always update the device via the built-in option from a Poly-hosted server. Both devices would need to run the same 3.11 version and then update via the TAC to the latest Teams version

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
Uwe.Ansmann
Polycom Employee

Re: [Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8 is connected.

Hi @ValerioUK ...

Have you checked the "Touch Control" part in TAC for an available update ?

UweAnsmann_0-1653929670768.png

You can also check my latest blog post for more information.
https://aitsc.de/blog/zoom-direct-guest-join-fuer-studio-x-systeme-mtroa-verfuegbar/

 

Cheers,

Uwe

Kind regards,
Uwe
Message 3 of 4
ValerioUK
Advisor

Re: [Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8 is connected.

Hi Uwe, 

yes was that the issue, I found out on Saturday!  

 

 

Thank you for sharing this, I will accept your solution

Message 4 of 4