[Teams Room] x30/x50 with latest update can join Zoom calls but not when TC8 is connected.

[ValerioUK]

Hello,

I believe that this is a bug.

I've updated the x30 and x50 to the latest firmware version released trough the Teams management page.

The os version is: 3.11.0-364021 (for the video bars x30 / x50 ) but for the TC8 the firmware is stuck at 3.11.0-210686 . 

In the latest app version you can join Zoom calls from the teams interface, this works, but only if TC8 is not attached; 

TC8 is also missing the new teams settings that allow 3rd party join (Zoom).

https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-...

Any suggestion? 

Regards,

Valerio

[SteffenBaierUK]

Hello @ValerioUK ,

Welcome to the Poly Community.

In order to be on a Poly-supported version always update the device via the built-in option from a Poly-hosted server. Both devices would need to run the same 3.11 version and then update via the TAC to the latest Teams version

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Uwe.Ansmann · Accepted solution]

Hi @ValerioUK ...

Have you checked the "Touch Control" part in TAC for an available update ?

You can also check my latest blog post for more information.
https://aitsc.de/blog/zoom-direct-guest-join-fuer-studio-x-systeme-mtroa-verfuegbar/

Cheers,

Uwe

[ValerioUK]

Hi Uwe, 

yes was that the issue, I found out on Saturday!  

Thank you for sharing this, I will accept your solution