Re: TC8 Slow on Poly OS 4.0

JohnnyA · ‎03-31-2023

Hello,

We are using an X30 system with a TC8 in Teams mode. We have updated it to Poly OS 4.0 and since then the TC8 performance has been very slow. It takes a number of seconds to respond to button presses. The volume controls sometimes change the volume sometimes they do nothing and on a coupe of occasions in the middle of a Teams call the audio has come out of the speakers in the TC8 and then the panel crashes.

Is anyone else having issues like this at all?

SteffenBaierUK · ‎03-31-2023

Hello @JohnnyA ,

Welcome back to the Poly Community.

Please get this into support

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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mshu · ‎03-31-2023

Hi @JohnnyA,

did you perform an update to v4.0 coming from 3.14.1 or 3.14.2? I would suggest to do a system reset from the GUI hand see what happens.