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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,


We are using an X30 system with a TC8 in Teams mode. We have updated it to Poly OS 4.0 and since then the TC8 performance has been very slow. It takes a number of seconds to respond to button presses. The volume controls sometimes change the volume sometimes they do nothing and on a coupe of occasions in the middle of a Teams call the audio has come out of the speakers in the TC8 and then the panel crashes.

 

Is anyone else having issues like this at all?

2 REPLIES 2
HP Recommended

Hello @JohnnyA ,

 

Welcome back to the Poly Community.

Please get this into support

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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HP Recommended

Hi @JohnnyA,

 

did you perform an update to v4.0 coming from 3.14.1 or 3.14.2? I would suggest to do a system reset from the GUI hand see what happens.

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