Hello @JordanCN ,
Welcome back to the Poly Community.
Just like I asked the previous poster, is this when running Microsft Teams as the provider? You have not supplied this basic detail so we need to assume this is.
This is a well-known issue with many posts around here in the community. At present. we from Poly do not have a fix and we recommend using the REST API to reboot the devices at a frequency that suits your needs aka either daily or weekly.
The issue manifests itself for most customers after 14 days assuming this is using the Poly Studio or G7500 with Microsoft Teams as a provider (as you have not included that detail)
The best and quickest way forward is to contact our Support organization as the community is run by volunteers only. The master case for this is EN-241673
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
