Re: TC8 Pair with Different Device

ChrisBMT · ‎12-09-2021

Hello

Can anyone advise how to repair a TC8 with a different device. Currently it is on a X30 but we have an X50 we wish to pair it with. Anyone done this before, know how to connect to the TC8 remove and then add the pairing?

Thanks Chris

KK Sky · ‎12-09-2021

I believe you have to unpair the TC8 from the currnet device, then make note of the new Device's IP and then pair the TC8 to it. Just a rushed instruction, but I think you can find out more on that on the Poly website. Log into the existing unit, go into General Settings / Remote Control to unpair.

Poly Farhan · ‎12-14-2021

Hello @ChrisBMT

Welcome back to the Poly Community.

You must unpair an IP device if you no longer want to use it with a particular video system.

The following link explains how you can unpair a TC8 from X30 :

https://documents.polycom.com/bundle/polyvideomode-ag-current/page/t2747544.html

Once you have unpaired it, you can pair it again with another device. You may refer to the following link for your easy reference :

https://documents.polycom.com/bundle/polyvideomode-ag-current/page/t3919548.html

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best regards,

Farhan Siddiqui
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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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JanCx · ‎12-16-2021

Fyi.

I have 18 x X50 systems with TC8 an the proposed guide works. However I had one TC8 that after an upgrade lost the pairing and would only pair to another X50.. After a Hard reset of the TC8 it could be paired again.