Can anyone advise how to repair a TC8 with a different device. Currently it is on a X30 but we have an X50 we wish to pair it with. Anyone done this before, know how to connect to the TC8 remove and then add the pairing?
I believe you have to unpair the TC8 from the currnet device, then make note of the new Device's IP and then pair the TC8 to it. Just a rushed instruction, but I think you can find out more on that on the Poly website. Log into the existing unit, go into General Settings / Remote Control to unpair.
Welcome back to the Poly Community.
You must unpair an IP device if you no longer want to use it with a particular video system.
The following link explains how you can unpair a TC8 from X30 :
Once you have unpaired it, you can pair it again with another device. You may refer to the following link for your easy reference :
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
I have 18 x X50 systems with TC8 an the proposed guide works. However I had one TC8 that after an upgrade lost the pairing and would only pair to another X50.. After a Hard reset of the TC8 it could be paired again.