Re: System Settings are constantly being reset

EliotTechstep · ‎07-26-2021

Hi! We have deployed 2x StudioX50 and 2x StudioX30 units for our conference rooms. Ever since administrating these for the last year, I have noticed that the General Settings -> System Settings values are reset to default values every 1-2 weeks automatically.

The important value for us is the "Time Before System Goes to Sleep" at 15 minutes. This allows our TVs to turn off / power save and allow for quick startup.

These values go back to "Off" automatically after 1-2 weeks it seems like, leaving our TVs on 24/7. I have disabled automatic system updates but this behavior still persists!

Absolutely maddening. Is there any way to fix this once and for all so I don't need to constantly login to each unit and set it back all the time?

Thanks in advance!

SteffenBaierUK · ‎07-26-2021

Hello @EliotTechstep ,

Welcome to the Poly Community.

A good starting point is usually (as outlined in the FAQ/ReadMe1st) to provide details on the currently used software version.

In addition, what can you see under the web interface for Server > Provisioning Server?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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EliotTechstep · ‎07-26-2021

Hi there! I apologize for missing that.

On the Studio X50s, the software version is: 3.5.0-344025

On the Studio X30s, the software version is: 3.5.0-344025

Under Server -> Provisioning Server the box is unchecked and provisioning seems to be disabled (for all units).

As mentioned earlier, this behavior has been occuring consistently after many software updates, so not sure what is causing this issue. Seems strange.

SteffenBaierUK · ‎07-26-2021

Hello @EliotTechstep ,

And what is set under Server > Cloud?

The easiest way to get an explanation of what is happening is to contact Poly support in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

EliotTechstep · ‎07-26-2021

Hi again,

All 4 units have the box "I agree to participate in the collection of usage data that will allow Poly to improve their products and services." checked/active.

Registration Status: Online for all of them.

SNMP is disabled for all.

Any thoughts on what might be causing this?

Long Hoang · ‎07-30-2021

Hi

What provider mode do system running on? I've got that exactly issue in Zoom Rooms mode.Sleep mode's still ok in PolyOS. I contacted support teams and they replied "Sleep mode is not supported in Zoom Rooms mode".