Re: Studio X50 / TC8 - Camera issue in BYOD Mode

Agus · ‎05-23-2022

Halo All, I have problem about my Studio X50 / TC8 in BYOD Mode cannot show camera in Zoom, Gmeet, Voov Apps. i choose camera poly x50 in these apps cant show my camera.

Firmware : 3.11.

anyone can help this issue?

Poly Rahul · ‎05-23-2022

Hello @Agus ,

Welcome to the Poly community !

Your question falls bit short of information here . Would like to know the details i.e. the length of the cable you are using in device mode (BYOD) , also if camera working with other than mention apps ?

Please verify the camera once in Poly mode and go through the requirements to use device mode.

https://documents.polycom.com/bundle/polypartnermode-ug-3-3-0/page/r4146773.html

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

Agus · ‎05-23-2022

I'm Just using 3 Meters, Mic & Speaker not problem. Option for camera Poly X50 is showing. but the camera display has black/black.

Poly Rahul · ‎05-24-2022

Hello @Agus

Thanks for your reply !

I suggest to open a support ticket with Poly. This issue required further troubleshooting.

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

green-it · ‎11-06-2022

We have the same issue with 2 cams. What was the solution?