Solved: Re: Studio X50 Background

Midnite8 · ‎11-30-2021

Before I updated the Studio X50 to the below versions, the monitor would show the name of the room on the top left and the calendar on the right side. This is running in Teams mode.

After updating, I only see the purple stock background image with no room name/calendar. I checked a different Studio X50 with the EXACT same firmware/app versions and it still shows the room name/calendar. What has changed and what do I need to do to restore the normal view?

Attached are pictures of the differences in the two Studio X50s

Teams Admin Agent

1.0.0.202104280345

Firmware

3.8.0.356041

Company Portal App

5.0.5088.0

OEM Agent App

3.8-1007040

Teams App

1449/1.0.96.2021100102

SteffenBaierUK · ‎12-02-2021

Hello @Midnite8 ,

If this is a GA unit and this worked before I would suggest switching the Provider mode to Poly and once done back to Microsoft.

The Teams Application will keep the login details so no extra action is needed once switched back. If this does not work please contact our support organisation in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎12-01-2021

Hello @Midnite8 ,

Welcome back to the Poly Community.

This looks like you may have swapped the cables and the TV is plugged into HDMI 2?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Midnite8 · ‎12-02-2021

I confirmed both device HDMIs are plugged into to HDMI 1

SteffenBaierUK · ‎12-02-2021

Hello @Midnite8 ,

If this is a GA unit and this worked before I would suggest switching the Provider mode to Poly and once done back to Microsoft.

The Teams Application will keep the login details so no extra action is needed once switched back. If this does not work please contact our support organisation in your region.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections