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‎04-20-2021 08:25 AM

HP Recommended

I have several Studio X30's that we just purchased and are in the process of updating and provisioning for installation. However, I have a handful of them that, when fired up for the first time, are in Zoom Rooms mode. Once I am able to log in to the web interface, I go in to change the provider and it is greyed out. I have factory reset the units and no change. They have all been updated to 3.3.2. 

 

The only thing that appears on the screen is the 6 letter code to connect to the Zoom Rooms controller and the TC gives an error that it could not login to the Zoom Rooms controller. The issue is, we do not have a Zoom Rooms controller, we are provisioning them via our Poly provisioning server. I can't, for the life of me, figure this one out. Any help would be greatly appreciated.

3 REPLIES 3

‎04-20-2021 08:53 AM

HP Recommended

Hello @CBlack2020 ,

 

Welcome to the Poly Community.


It is always useful to provide as much information as possible. For example, a serial number can enable Poly employees to look up a unit to check if this was sold to a specific Provider and therefore may be locked into the service.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2021 09:00 AM

HP Recommended

Thanks for the reply, 

 

I am not in the office this morning but i do have, at least, one of the units we have experienced this with. 

 

The serial number of the one unit is as follows: 

8L2017554C81FC

I have a handful of others that are similar at my site, and I have shipped at least 20 out to other sites within my company's footprint. 

Was this reply helpful? Yes No

‎04-20-2021 09:27 AM

HP Recommended

Hello @CBlack2020 ,

 

From the serial provided the record show this as a "normal" Studio X30. It could still be in a Database where it has been assigned to Zoom.

 

I suggest you call our support team and get them to check this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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