Hello @Support Team , y.clement@le-col.com , @techmansam , @KC94 and @Olix67
our Partner Microsoft, who supplies the Microsoft Teams application running on our MTRoA Studio X devices, has provided us with a potential fix for the issue.
As already stated Microsoft is aware and is working on this and the planned new release for this is the next 3.5 release.
If this is to service affecting then you should downgrade to the older 3.2.3 release or you can try to toggle the camera and re-activating it.
Feel free to raise a ticket with our support organization so we can keep you updated on Microsoft's progress and potentially share a 3.5 Beta.
Best regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
