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Studio X30 Device Mode no video

ChrisMCG
Occasional Visitor
‎05-11-2023 03:38 AM
‎05-11-2023 03:38 AM

Studio X30 Device Mode no video

I've updated a hardware version 1 Studio X30 to software version 4.0.1-380048 and enabled Device Mode. The intention is to deploy to an individual for use as an all-in-one device connected via USB for MS Teams calls.

 

I've connected the X30 to both Windows 10 and 11 Lenovo laptops via a Poly USB-C to USB-C cable and it is picked up by Windows and drivers installed. However, when trying to use the device in MS Teams it is recognised as the audio device for Mic and Speaker but the video feed appears for a split second before failing and showing the Poly background/static image (see attached).

 

I've tried disabling Device Mode and restarting the device, then re-enabling but this had no effect. Obviously now that the device is on 4.0.1 I can't downgrade to 3.x.x to see if this fixes the issue. Has anyone experienced this and/or have a solution?

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-11-2023 06:28 AM
‎05-11-2023 06:28 AM

Re: Studio X30 Device Mode no video

Hello @ChrisMCG ,

 

Welcome to the Poly Community.

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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