Studio X devices in Teams Mode - Using different VoIP carrier

[JordanCN]

Using both Studio X30 and X50 devices with the TC8 Panels.  All using up to date firmware:

Studio X - 4.0.0.376092

TC8 Panel - 4.0.0-210907

Teams App - 1449/1.0.96.2023041207

We have been using these devices with MS Teams Room Standard ($15) for over a year. Teams Room Standard came with Phone Plan that enabled the dial pad on the Studio X devices (when you added a calling plan like Domestic or International). 

Unfortunately, MS decided to eliminate Standard and just offer Basic (free) and Pro ($40 + calling plan).  The issue is Basic does not offer the Phone feature and my O365 reseller and Microsoft can't figure out why I can't order a license in the O365 portal or from my reseller. Reseller has no clue either.

At this point I really don't even want to use the phone from MS because it's to combersome to manage and going to cost about $50 per month per unit vs the $15 I had been paying before. I noticed the Studio X can be assigned SIP info so I was wondering if anyone else is using their VoIP carrier for dialing while using the Studio X in Teams Mode.  

[SteffenBaierUK]

Hello @JordanCN ,

Your post ended up in the Spam Filter so it was moved here.

To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board. 

Best Regards

Steffen Baier

[mshu · Accepted solution]

Hi,

sorry, but you can´t do that. If you use Studio X in Teams Mode, you can´t use the Studio X for SIP in parallel. All providers that Poly supports on the Studio X (SIP, H323 (Poly mode), Toom, Teams, etc.) can only be used exclusively and independently.

[SteffenBaierUK]

Hello @JordanCN 

as explained by @mshu , Microsoft Teams now deletes the Login tokens when switching providers, when using PolyOS 4.0.0, or later.

Best Regards

Steffen Baier