Hello @Smoth ,
Welcome to the Poly Community.
Usually, Log files are only for trained Poly support engineers to look at as an untrained end customer may interpret messages with an issue which is not relevant for the working of the device.
In basic the messages.x files log issues. Debug is obviously the highest level but shortens the logs to a couple of hours. The tombstone folder logs if there is a more serious issue but can only be decoded by Poly support.
Other providers may also add their logs but again can only be analyzed by their engineering support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
