Hello everyone,
It's been bit long that I updated or factory restored any group series, recently came across any issue where wanted to get system restored via USB. After first attempt, system is asking for valid sw_keys.txt file however there wasn't any major update I was attempting it was minor i.e. 6.1.5 to 6.1.6.
I tried extracting key code for 6.1 from support portal but portal is giving alert for system not in service contract despite there's no upgrade I am looking for.
Can anyone please advise how it can be restored to factory settings without using sw_keys.txt. I have tried all options available on site.
Regards,
Hello @ZeeshanY ,
Welcome to the Poly Community.
The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------Hello @ZeeshanY ,
Welcome to the Poly Community.
The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
----------------