[Software] RealPresence Desktop 3.11.3

Polycom Employee & Community Manager

[Software] RealPresence Desktop 3.11.3

Hello all,


we just released RealPresence Desktop 3.11.3 for Windows or Mac


RealPresence Desktop 3.11.3 is a maintenance release that includes feature enhancements for the RealPresence Resource Manager Endpoint Call Quality Statistics feature:

  • RealPresence Desktop sends all its call statistics to RealPresence Resource Manager, at the interval specified by Provisioning Profile > In Call Stats Posting Interval (minutes) in RealPresence Resource Manager.
  •  RealPresence Desktop includes the media IP addresses of its far ends in the call statistics sent to RealPresence Resource Manager. RealPresence Resource Manager can display this information on its local interface on the Endpoint > Real Time Call Quality Statistics page.


  • RealPresence Desktop for Windows (Individual Installation)
  • RealPresence Desktop for Windows (RealPresence Resource Manager deployment package)
  • RealPresence Desktop for Windows Centralized Distribution (Administrator use only - user Space)
  • RealPresence Desktop for Windows Centralized Distribution (Administrator use only - Admin Space)
  • RealPresence Desktop for Mac OSX (Individual Installation)
  • RealPresence Desktop for Mac (RealPresence Resource Manager deployment package)

Download Release Notes


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections