Polycom RealPresence Desktop 3.10.4 is a maintenance release that includes bug fixes and feature enhancements.
Enhancement on Network Events Subscription
For better performance, RealPresence Desktop now only subscribes to conference events when joining SVC or SVC-AVC mixed calls so as to support video layout change feature. Previously, it also subscribed to conference events when joining an AVC-based call.
Ability to Disable H.264 High Profile for AVC Calls
RealPresence Desktop now adds an option in its local user interface (Settings > Call > H.264 High Profile) to allow users to disable the H.264 High Profile in AVC calls. As H.264 High Profile requires more hardware resources, you can turn this option off to better accommodate legacy devices. Previously, H.264 High Profile was enabled by default.
If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's