we just released RealPresence Desktop 3.10.4
What’s New in This Release
Polycom RealPresence Desktop 3.10.4 is a maintenance release that includes bug fixes and feature enhancements.
Enhancement on Network Events Subscription
For better performance, RealPresence Desktop now only subscribes to conference events when joining SVC or SVC-AVC mixed calls so as to support video layout change feature. Previously, it also subscribed to conference events when joining an AVC-based call.
Ability to Disable H.264 High Profile for AVC Calls
RealPresence Desktop now adds an option in its local user interface (Settings > Call > H.264 High Profile) to allow users to disable the H.264 High Profile in AVC calls. As H.264 High Profile requires more hardware resources, you can turn this option off to better accommodate legacy devices. Previously, H.264 High Profile was enabled by default.
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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections