the long-anticipated Poly OS 4.0.0-376092 was released.
!!! PLEASE NOTE THIS POST IS A LIVING DOCUMENT THAT WILL BE UPDATED THROUGHOUT THE DAY !!!
!!! Note : You must upgrade your systems to VideoOS 3.14.1 or 3.14.2 before installing VideoOS 4.0 software !!!
Before updating your system, review the Poly VideoOS 4.0 Release Notes.
At this time, VideoOS 4.0 is available as a manual update through Poly Lens. To learn more about the features and benefits of Poly Lens, see the Poly Lens website.
At present we only offer PolyOS 4.0 to people who use Poly Lens.
Either per Device:
Or as a Poly per device policy
Similar options are available for Sites etc.
VideoOS 4.0 will be available for download on the Poly support site soon.
Poly G7500, Poly Studio X70, Poly Studio X50, and Poly Studio X30
This Poly VideoOS software build also contains the following device software versions:
What’s New in This Release
Poly VideoOS 4.0.0 is a major software release with updated features, upgrades, and important field fixes. VideoOS 4.0.0 includes the same features and enhancements as Poly VideoOS 3.14.2, with the following new features:
Important Update Information for VideoOS 4.0.0
Because this is a major Android platform update, note the following important information when updating to VideoOS 4.0.0:
Updating Your System to VideoOS 4.0.0
Recover a System Updated to VideoOS 4.0.0 from 3.13.1 or Earlier
If you performed an unsupported update from VideoOS 3.13.1 or earlier to VideoOS 4.0.0 your system may not function properly. If this happens, perform a system reset.
If this doesn’t resolve your issue, do a pinhole factory reset, which brings your system back to a clean state. You then need to complete an out of box setup.
Platform Update to Android 10
With this release, your system updates from Android 8.1 to Android 10.0
For Microsoft Teams Android 10 certification for all devices extended thru 2025
Factory Restore Partition Update to 4.0.0
This release updates the system’s factory restore partition to 4.0.0.
Certification for Microsoft Teams on Poly G7500 and Studio X70
This release includes support for Microsoft Teams, which is now certified on the Poly G7500 and Poly Studio X70 systems. For more information on system setup and configuration, see the Poly Partner Mode Administrator Guide.
NOTE: Poly recommends using certified configuration options with Microsoft Teams. Microsoft provides support for certified hardware configurations. Poly provides support for supported hardware configurations.
Poly G7500 Supported Configurations
The following Poly G7500 configuration is certified by Microsoft Teams:
The following products are supported on Poly G7500 with Microsoft Teams:
Studio X70 Supported Configurations
Poly Studio X70 with Microsoft Teams is certified with one Poly TC8 touch controller and one RealPresence Debut expansion microphone. Only the built-in camera is supported.
Support for Google Meet
This release includes support for Google Meet on Poly Studio X30, Poly Studio X50, and Poly Studio X70 systems and a TC8 or TC10 Poly Touch Controller.
The first Android-based, single codec video appliance that works with Google Meet
Only built-in cameras are supported. You must have a Google Workspace with available Meet licences to access Google Meet.
Poly Studio X Series with Google Meet supports:
The above completes the complete portfolio as the only supplier for Video, Phones, and headsets.
New with Poly Studio X, devices can be enrolled with a code, and administrators no longer have to be onsite to log in as an administrator to add a room.
Microsoft Teams Sign-in
Microsoft Teams now requires a sign-in if you switch to Teams from another provider.
Poly Lens Connection Fix
This release contains a fix to ensure a more stable connection between the system and the Poly Lens cloud.
Update to Poly Support Site Download URL
As of VideoOS 3.14.1 the Poly support software download site URL has been changed to swupdate.lens.poly.com
If necessary, update your firewall settings and make sure your system has access to this site.
Partner Application Updates
Poly VideoOS 4.0.0 includes the following partner updates
Partner Application Updates
1449/126.96.36.1992120503 Company Portal:
• Allow initiate Whiteboard setting.
• Enable touch screen controls setting.
• For more information on this Microsoft Teams Room release, see the Microsoft Teams Rooms website.
Zoom Rooms Controller
• Maintenance release.
• For more information on this Zoom Room release, see the Zoom website.
• Initial release on VideoOS.
• For more information on Google Meet, see Google Meet website
• Meeting summaries and video highlights
• Live Transcription
• For more information on Ring Central, see Ring Central website
• Maintenance release.
• For more information on this Tencent release, see the Tencent website.
To downgrade to any other release navigate to the Web UI and select General Settings > Device Management > Change Download Update and select Custom Server URL and use one of the below >here<:
If official support is required please check how to phone or open a case here----------------