Hello all,
Just as an FYI our partner Microsoft has released an updated Teams APK version 1449/1.0.96.2021100102 which should address issues with pairing around the TC8 product and the Studio X.
This is an issue on the Microsoft application end and no Poly firmware is updated and once the TC8 is updated via the TAC you will have to re-pair the TC8 and the Studio X.
From the Microsoft Message Center:
Message Summary
This hotfix will improve touch console pairing resiliency on devices manufactured by Poly. Firmware will not be updated at this time.
When this will happen:
Rollout has started and will complete by mid October.
How this will affect your organization:
This fix will improve touch console pairing resiliency, especially in unstable network environments and across power outages. Touch consoles will automatically restore pairing if lost due to covered scenarios. No new functionality will be introduced as a part of this update.
This update will be delivered through Teams admin center as an app-only update (Teams APK version 1449/1.0.96.2021100102) and will not include new firmware.
Note: Touch console will be unpaired after update completes.
What you need to do to prepare:
No explicit action is necessary. You might want to update your documentation as appropriate.
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
