I am using RPG500 registered for SFB online.
When i call from another SFB account the call is OK but when i call the device from a skype account there is only audio,no video at all.
Skype to SFB calls with the same accounts are OK using the classic desktop application,the issue seems to be only when RPG is present.
The device is running 6.1.5 f/w version.
Solved! Go to Solution.
What do your monitor settings look like? Provide us a screenshot, please.
Short hint, go to Admin Settings > General > System Settings > Call Settings and check/uncheck Automatic Self View Control.
the GS500 only works with SfB and is not compatible with "Consumer Skype".
Also,while in a SFB call,i can't see local video,both monitors are displaying the far end,any ideas?
Checking/uncheking this parameter fixed the issue!
i re-open this thread because today i made calls from RPG 500,which is integrated to sfb,to consumer skype and it worked successfully,both audio and video.
On the other side,when i call from my personal skype to RPG,the call is established but no video and audio are streamed.
Any ideas about this?
Polycom is running 6.1.8 firmware.
welcome back to the Polycom Community.
I doubt we have done any interoperability testing with Consumer Skype towards Skype for Business.
If you would need this feature please work with your Polycom Sales Engieer to get this raised as a feature request.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------