SIP Display name for Group Series

steve from accounting
Frequent Advisor

SIP Display name for Group Series


I've got several GS 500 endpoints registered via sip to an mcu like this (for example)


The problem is we are using a numbered sip scheme but when joined into the MCU the display is just stripping the first half of the uri and not displaying system name and there is no display name entry for SIP.  If we dial in via h.323 it correctly pulls the h.323 name i.e. CC Boardroom 


Is there any way to add a custom sip display name so we can have something more meaningful than numbers showing on the bridge?



not sure that it matters but firmware is 6.0.1



Message 1 of 5
steve from accounting
Frequent Advisor

Re: SIP Display name for Group Series


Message 2 of 5
Polycom Employee & Community Manager

Re: SIP Display name for Group Series

Hello Steve,

welcome back to the Polycom Community.


A couple of your old posts => here <= are still open / pending or where never followed up with a Polycom Ticket reference or you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.


If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.


Could you therefore kindly go over them and mark or answer as appropriate ?


If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 



In addition we ask users not to "bump" their posts as someone will reply if they have anything to add. If this does not happen please work the official route and work with your Polycom reseller.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 5

Re: SIP Display name for Group Series

Was there ever found a solution for this? We are facing the same issue with our HDX endpoints registered on SIP. The site name field is only displaying the number and not the configured System Name.
Message 4 of 5
Regular Advisor

Re: SIP Display name for Group Series

Steve - GS has a new config item that could help. see attachment