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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi There,

 

Does anyone know what the process is for obtaining replacement license codes? We have a HDX system and the licesnse were lost during system integration.

 

I understand that the system has high-res, dual display & multisite.


Thanks,

 

Dan

3 REPLIES 3
HP Recommended

you can get the keycode VIA SN in POLYCOM.COM

HP Recommended

Thanks mate,

 

Unfortunately I have tried that method, after I enter the serial number I get asked for license numbers.

 

As I mentioned, I don't have the key codes to activate...that's what I require to progress.

 

Is there any where to retrive the activation codes?

 

This is generally a straight forward exercise with Tandberg/Cisco.

 

Cheers,

 

D

HP Recommended

Hello Danielk,

 

welcome to the Polycom Community.

 

I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.

 

Depending on your Region please find a contact number => here <=

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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