Replace Lost License Codes

danielk
Visitor

Replace Lost License Codes

Hi There,

 

Does anyone know what the process is for obtaining replacement license codes? We have a HDX system and the licesnse were lost during system integration.

 

I understand that the system has high-res, dual display & multisite.


Thanks,

 

Dan

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3 REPLIES 3
drifter
Frequent Advisor

Re: Replace Lost License Codes

you can get the keycode VIA SN in POLYCOM.COM

Message 2 of 4
danielk
Visitor

Re: Replace Lost License Codes

Thanks mate,

 

Unfortunately I have tried that method, after I enter the serial number I get asked for license numbers.

 

As I mentioned, I don't have the key codes to activate...that's what I require to progress.

 

Is there any where to retrive the activation codes?

 

This is generally a straight forward exercise with Tandberg/Cisco.

 

Cheers,

 

D

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Replace Lost License Codes

Hello Danielk,

 

welcome to the Polycom Community.

 

I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.

 

Depending on your Region please find a contact number => here <=

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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