Replace Lost License Codes


Replace Lost License Codes

Hi There,


Does anyone know what the process is for obtaining replacement license codes? We have a HDX system and the licesnse were lost during system integration.


I understand that the system has high-res, dual display & multisite.




Message 1 of 4
Frequent Advisor

Re: Replace Lost License Codes

you can get the keycode VIA SN in POLYCOM.COM

Message 2 of 4

Re: Replace Lost License Codes

Thanks mate,


Unfortunately I have tried that method, after I enter the serial number I get asked for license numbers.


As I mentioned, I don't have the key codes to activate...that's what I require to progress.


Is there any where to retrive the activation codes?


This is generally a straight forward exercise with Tandberg/Cisco.





Message 3 of 4
Polycom Employee & Community Manager

Re: Replace Lost License Codes

Hello Danielk,


welcome to the Polycom Community.


I would recommend to work with your Reseller or Polycom Support to retrieve the missing license code.


Depending on your Region please find a contact number => here <=


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4