Solved: Remote packet traffic capture on Group Series v6.1.2 - HP Support Community

Anonymous · ‎08-08-2018

Hi,

I'm looking for instructions on how to perform a remote packet capture on GS using Wireshark. I seem to remember, there was such a thing, but can't find the guide for GS, only for Trio...

Thanks.

SteffenBaierUK · ‎08-13-2018

Hello @Leprechaun,

Nothing posted within this community will open any kind of support ticket and if you require assistance outside of this please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎08-09-2018

Hello @Leprechaun,

welcome to the Polycom Community.

The community's Video FAQ contains this post here:

Feb 10,2017 Question: Can I remotely take a Wireshark capture from a RealPresence GroupSeries?

Answer: Since Software Version 4.1.1 you can follow this tech tip => here <= via Telnet on Port 23

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎08-09-2018

@SteffenBaierUK

Thank you, this is exactly what I needed. I checked the FAQ, but overlooked this, probably.

Best regards.

Anonymous · ‎08-13-2018

Hi @SteffenBaierUK

Sorry to reopen this, but I can't get this working. Did everything by the guide, but getting this message upon starting the capture:

Error while capturing packets: bind(): Address already in use (code 98)

The guide says to use Wireshark 1.12, I tried that, still nothing. Did anyone succeed doing this?

Thanks!

SteffenBaierUK · ‎08-13-2018

Hello @Leprechaun,

Nothing posted within this community will open any kind of support ticket and if you require assistance outside of this please open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎08-14-2018

Thank you.

cmstrauch · ‎08-22-2019

Here ya go. its old and WS has changed a bit but its still the same otherwise.

Remote packet traffic capture on Group Series v6.1.2

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