-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Reinstalling Firmware HDX
Create an account on the HP Community to personalize your profile and ask a question
07-17-2012 08:57 AM
I understand you need to purchase a license to upgrade the firmware version in HDX systems, if all I want is reinstall the same firmware version, do I need a license too?
Solved! Go to Solution.
07-17-2012 03:42 PM
That's an interesting issue. We will need more info. What version of software are you running?
What SIP settings cause the reboot? Just turning on SIP or configuring server etc?
If the HDX is disconnected from the LAN and the SIP settings are configured does it boot?
We may need to get the system support package and a Wireshark trace to see what is doing.
Give Polycom Support a call and we will be glad to discuss this with you.
http://support.polycom.com/PolycomService/support/us/support/Contact_Us.html
07-18-2012 08:33 AM
Interesting indeed.
The whole scenario is like this: we performed a factory reset to recover a lost password, everything worked fine before this, but we needed to change the SIP server address configuration. The system reboots and we started the lan and network configuration, the gatekeeper register is succesful, now, after configuring the SIP service the system reboots again and will start in the language selection menu. This happened at least twice. Though if you only write down the server and proxy addresses nothing happens. Also, I tried using the old server address and the problem was the same.
I did the same with two other codecs (factory reset and change sip configuration) and nothing failed.
I figured the factory reset had failed in some way so I reinstalled the firmware version (2.6.0-4740), after that I tried the SIP configuration but it happened again, reboots back to the languaje selection.
I didn't try the configuration whitout the LAN because I'm performing the configuration remotely, there's a person in site helping me with the LAN configuration. So... any thoughts?
Didn't find what you were looking for? Ask the community