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RealPresence Resource Manager query

Polyphasic
Occasional Contributor
‎09-26-2019 05:39 PM
‎09-26-2019 05:39 PM

RealPresence Resource Manager query

Hi there,

 

My employer has 8 RealPresence Grpoup 300 and 3 Trio 8800 devices on the network. I'd like to monitor them in order to respond quicker to issues with device connectivity and devices being unable to register with sip or microsoft servers.

 

Normally an issue is reported to us, and in some cases, we simply access the devices webpage, check the system status to see what services are not working and reboot the device if necessary.

 

It would be good to get quicker feedback via a software monitor before customers report an issue. Is there a utility that can do this. Realpresence Resource Manager appears to be designed for very large device setups, and my example isnt that big.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎09-27-2019 12:17 AM
‎09-27-2019 12:17 AM

Re: RealPresence Resource Manager query

Hello ,

 

Welcome to the Poly Community.

From our FAQ:

 

Feb 10,2015 Question: Can we use Simple Network Management Protocol (SNMP) MIB files for Polycom Products?

Answer: For more details check => here <= 

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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