Our system is RealPresence Group 300
Software Release - 184.108.40.206-200003
I'm trying to configure the calendaring service to see if this device can join Skype video conferencing. All I've been getting is
Invalid domain, user name, or password. Please check your credentials and try again.
Please see attachment.
Do we need to upgrade the software to the latest version for this to work? We do not have a current support plan and so we dont have a software key to upgrade.
But will the software update allow this device to do Skype video conference? That's my biggest concern. I do not care about voice, our company can use the physical phone to dial out.
Hello Cong Nguyen,
welcome to the Polycom Community.
The easiest way is to check the software release notes to verify your version supports the product you try to use.
Also your Polycom reseller can provide advise.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here----------------
The reseller told me that it will work but the quote is almost $3000 for the license (to download software) + support + Lync feature.
I guess I need like a real demo before I want to pay for the support. Because right now all I get is verbal confirmation.