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RealPresence Group 300 - Can't set up calendaring service

Cong Nguyen
Occasional Visitor
‎09-07-2016 01:39 PM
‎09-07-2016 01:39 PM

RealPresence Group 300 - Can't set up calendaring service

Hi,

 

Our system is RealPresence Group 300

Software Release - 4.1.3.2-200003

SN 8214194139BBD5

 

I'm trying to configure the calendaring service to see if this device can join Skype video conferencing. All I've been getting is 

 

Invalid domain, user name, or password. Please check your credentials and try again.

 

 

Please see attachment.

 

Do we need to upgrade the software to the latest version for this to work? We do not have a current support plan and so we dont have a software key to upgrade. 

But will the software update allow this device to do Skype video conference? That's my biggest concern. I do not care about voice, our company can use the physical phone to dial out.

 

 

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎09-07-2016 01:45 PM
‎09-07-2016 01:45 PM

Re: RealPresence Group 300 - Can't set up calendaring service

Hello Cong Nguyen,

welcome to the Polycom Community.

The easiest way is to check the software release notes to verify your version supports the product you try to use.

 

Also your Polycom reseller can provide advise.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Cong Nguyen
Occasional Visitor
‎09-07-2016 02:25 PM
‎09-07-2016 02:25 PM

Re: RealPresence Group 300 - Can't set up calendaring service

The reseller told me that it will work but the quote is almost $3000 for the license (to download software) + support + Lync feature.

 

I guess I need like a real demo before I want to pay for the support. Because right now all I get is verbal confirmation.

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