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Hello there

Several time randomly our RP Touch (hw 4 OS 2.1.3-262) lost the paring with the RPG 500 (sw 6.0.1-340040)

Both have static ip address and they are in the same subnet.

When the problem occurred the RP Touch disappear from the network ( No ping and no web interface) and I need to hard reboot it to solve the problem

In the log i see a lot of

 SessionSyncThread(3247)  Request timed out

 

and after this

 SessionSyncThread(3247)  Encountered unresponsive server (1001)  RestSessionUtils(3247)  Failed to get Pairing  RestSessionUtils(3247)  JSON

 

Utill I reboot the RP Touch (it is powered by PoE)

The calbes are good and we have change the swith port

How I can solve the problem?

I really appreciate any help you can provide

 

1 REPLY 1
HP Recommended

It appears as if the RPT and the GS software are not in synce.  Per the Release notes for the 6.0.1 software the RPTouch should have

 

● Version 6.0.1 of the Polycom® RealPresence Touch™ Panel software
● Version 2.0.0 of the Polycom RealPresence Touch Operating system software

 

The first step will be to upgrade the codec, or downgrade the RPTouch.

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