Real Presence Touch Screen Timeout

Adam in DC · ‎07-19-2022

Touch Screen paired with a Group 500

500: Release - 6.2.2.6-650033

Touch Device: Panel Software: 6.2.2.6-650033

OS - 2.2.2.8-434

Hardware Version 4

Is there a setting in either system that controls the time out value of the touch screen? I would like to keep it on all the time.

Also, I noticed that sometimes the touch screen loses its connection to the GroupSeries and a reboot of the touch screen is required. Is there a suggested solution for this?

I figured if the timeout were set to never, this might be a workaround.

SteffenBaierUK · ‎07-19-2022

Hello @Adam in DC ,

Welcome back to the Poly Community.

This is the right place for this post and it has been moved.

If nobody replies please open a ticket with our support organisation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Real Presence Touch Screen Timeout

Real Presence Touch Screen Timeout

Re: Real Presence Touch Screen Timeout