Real Presence Touch Screen Timeout

Adam in DC
Trusted Contributor

Real Presence Touch Screen Timeout

Touch Screen paired with a Group 500


500:  Release -

Touch Device: Panel Software:

OS -

Hardware Version 4


Is there a setting in either system that controls the time out value of the touch screen?  I would like to keep it on all the time.  


Also, I noticed that sometimes the touch screen loses its connection to the GroupSeries and a reboot of the touch screen is required.  Is there a suggested solution for this?


I figured if the timeout were set to never, this might be a workaround.  



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Polycom Employee & Community Manager

Re: Real Presence Touch Screen Timeout

Hello @Adam in DC ,


Welcome back to the Poly Community.


This is the right place for this post and it has been moved.


If nobody replies please open a ticket with our support organisation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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