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Real Presence Desktop not receiving Video from Cisco 8845

Rick Dickinson
Occasional Visitor
‎01-20-2022 12:54 AM
‎01-20-2022 12:54 AM

Real Presence Desktop not receiving Video from Cisco 8845

HI,

we have a full real presence Clariti setup, RPRM, DMA Core, DMA Edge and RMX.  All are at the latest versions.  we deploy RPD 3.15 as a client.

 

Calls from Cisco 8845 registered to Cisco CME to a VMR are fine but direct calls from Cisco 8845 to RPD Client receive no Video on RPD Client.  The stream is negotiated but in call stats no Format information is present and no Video is shown.  Video is sent from RPD and received by Cisco 8845 ok.  the same calls from other Cisco devices and Poly RPD Clients are fine just n video from the 8845.  The 8845 is on the latest patch as is CME. Has anyone managed to find a solution for this or knows if one exists?

 

Thanks

 

Rick

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Poly Rahul
Polycom Employee & Moderator Polycom Employee & Moderator
Polycom Employee & Moderator
‎01-25-2022 04:45 AM
‎01-25-2022 04:45 AM

Re: Real Presence Desktop not receiving Video from Cisco 8845

Hello @Rick Dickinson 

 

Greetings of the day !

 

The information you provided is not sufficient to analyze the root cause. Hence I would recommend you open a support ticket with Poly.

 

Note - Please check RPD version you have mentioned in the query, the latest version is 3.11.5.

 

 

 

 

 

 

 

 

 

 

 

Best Regards,
Rahul Nautiyal

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

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