RP desktop can't connect to CMA 4000 directory

[sotiris]

Hello all,

I have migrated from CMA desktop to RP desktop (registration to CMA 4000),the clients registers to CMA4000 but i can not see the directory.

If i make a point to point call,it works,also HDX/VSX devices can see the directory.

the issue is only with RPD clients.

Any ideas?

[SteffenBaierUK]

Hello @sotiris ,

welcome back to the Polycom Community.

The CMA is no longer supported:

• End of sale for the CMA Solution was 31/12/2009
• End of Service was 31/12/2010
• End of Support was 01/07/2015

so we cannot answer any questions on this old device.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[sotiris]

Hello again,

I understand that CMA is out of service but i think it has to do with RP desktop.

Also it seems that the issue is on the software,not on CMA,if CMA had an issue,no HDX and VSX would work.

So,how can i use RP desktop client given that it does not work?

Regards,

[mschulze]

Hi @sotiris,

RealPresence Desktop drops the support for Polycom CMA integration also. Have a look at the newest release notes for RPD (v3.9.).

[MikeB]

After working with another customer this week trying to use RDP with CMA it appears that the highest version of RPD that will work with CMA is v3.7.

[sotiris]

Hello Mike,

I will try version 3.7 and let you know.

Now the PC is running RPD version 3.9.

Thank you in advance.

BR,

[sotiris]

Hello Mike,

i treid version 3.7,now i can register and see Presence,but i can not see Directory.

Maybe it is a Windows 7 issue?

Regards,