RP Group 500 and RealConnect

Occasional Contributor

RP Group 500 and RealConnect

I see RealConnect can be used to create bridge for SIP/H323 to MS Teams for the RP Group series devices. My company has 6 such devices, and is looking into activating the 60 day trial, however I wanted to be clear on if there was a firmware requirement on the RP Group devices?


I would suspect not, since we're talking about connecting to a SIP or H323 host, which should be an industry standard. However I didn't want to activate the Trial then spend half of it just getting it to connect. It's more useful if that entire time can be devoted to real use cases.




Message 1 of 3
Polycom Employee & Community Manager

Re: RP Group 500 and RealConnect

Hello @Trev_OUC ,


Welcome to the Poly Community.

Your understanding is correct and to ease your worries simply make use of the free consultation call as explained >here<


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Frequent Advisor

Re: RP Group 500 and RealConnect

There is no firmware requirement for SIP/H.323 calls into the RealConnect gateway service and you can in fact dial in any capable SIP/H.323 device, not just Polycom. If you want to use the One-Touch Dial service that is also included with RealConnect (and you should its amazing!) there may be some firmware limitations depending how old your units are.


Michael J. Levesque, PCVE

Resolve Collaboration Services Corp,

Michael J. Levesque, PCVE
Message 3 of 3