Problems with the outgoing calls for ISDN

SOLVED
Javi Mtnez
Occasional Contributor

Problems with the outgoing calls for ISDN

We have problems with the outgoing calls for ISDN, incomning calls woks.

 

Is neccesary any configuration in the Polycom 310 codec or only is necesary configuration in the ISDN Adapter?

 

If configuration not is necessary in the codec 310. How must do the calls from codec 310? numbertarget@172.20.198.10? 172.20.198.10##numbertarget?

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problems with the outgoing calls for ISDN

Hello @Javi Mtnez ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your GroupSeries and ISDN Interface
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Have you checked page 72 => here <= ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 3 of 3
2 REPLIES 2
Javi Mtnez
Occasional Contributor

Re: Problems with the outgoing calls for ISDN

172.20.198.10 is the IP of the adapter
Message 2 of 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problems with the outgoing calls for ISDN

Hello @Javi Mtnez ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your GroupSeries and ISDN Interface
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Have you checked page 72 => here <= ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3