Problems with the outgoing calls for ISDN

[Javi Mtnez]

We have problems with the outgoing calls for ISDN, incomning calls woks.

Is neccesary any configuration in the Polycom 310 codec or only is necesary configuration in the ISDN Adapter?

If configuration not is necessary in the codec 310. How must do the calls from codec 310? numbertarget@172.20.198.10? 172.20.198.10##numbertarget?

[Javi Mtnez]

172.20.198.10 is the IP of the adapter

[SteffenBaierUK · Accepted solution]

Hello @Javi Mtnez ,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your GroupSeries and ISDN Interface
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)

• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Have you checked page 72 => here <= ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services