Problem with Multi point VC on VSX7000 with VSX6000 & Group 500
We have been using for last many years total 3x Polycom end-points i.e. VSX7000 (with Multi point license) & 2x VSX6000 units & has been working fine.
Recently, we have bought Group 500 for a new office.
When we make a point-to-point call between Group 500 & any other location either VSX7000 or VSX6000, it works fine.
But, when we make Multi point call from VSX7000 to Group 500 & 2 VSX6000, we can see video often pixelating on Group 500. Meanhwile during the multipoint call, VSX7000 & both VSX6000 video call quality remains fine.
I have ckecked & bandwidth is sufficiently available at each end i.e 2 Mbps for each location.
Note: I have set preferred call rate at VSX7000 to be 1800 Kbps & for both VSX 6000 768 Kbps. Once thing is observed that when we make point-to-point call it connects on highest bandwidth i.e. 1800 Kbps but when we make multipoint call, call rate automatically drops to 384Kbps on each endpoint.
If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's