Problem with Multi point VC on VSX7000 with VSX6000 & Group 500

Occasional Contributor

Problem with Multi point VC on VSX7000 with VSX6000 & Group 500



We have been using for last many years total 3x Polycom end-points i.e. VSX7000 (with Multi point license) & 2x VSX6000 units & has been working fine.


Recently, we have bought Group 500 for a new office.


When we make a point-to-point call between Group 500 &  any other location either VSX7000 or VSX6000, it works fine.


But, when we make Multi point call from VSX7000 to Group 500 & 2 VSX6000, we can see video often pixelating on Group 500. Meanhwile during the multipoint call, VSX7000 & both VSX6000 video call quality remains fine.


I have ckecked & bandwidth is sufficiently available at each end i.e 2 Mbps for each location.

Note: I have set preferred call rate at VSX7000 to be 1800 Kbps & for both VSX 6000 768 Kbps. Once thing is observed that when we make point-to-point call it connects on highest bandwidth i.e. 1800 Kbps but when we make multipoint call, call rate automatically drops to 384Kbps on each endpoint.

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Polycom Employee & Community Manager

Re: Problem with Multi point VC on VSX7000 with VSX6000 & Group 500

duplicate from => here <=




If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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