Problem Share content on HDX system

Occasional Advisor

Re: Problem Share content on HDX system

To let everyone know, after changing the gatekeeper registration of the rmx from cma to dma the content started working, instead I got an issue with CMAD dropping connection after 20minutes when connected to a RMX.

Message 11 of 15
Occasional Visitor

A strange problem on Sharing content on HDX system

I use HDX 8000 in an organization i manage. I discovered that i can only share a content while on a point-to-point call. But, on a multi-point call, content sharing is not going through; it leaves a blank screen. Although, if content is sent from the far end while on a multi-call, it goes through. Please, i need your suggestion on how to resolve this issue.

Message 12 of 15
Kashif Raza
Occasional Visitor

Issue with content sharing on Polycom HDX8000

Content sharing is not working for, HDX 8000, have performed testing over P2P and Bridge. Please advise on the corrective measure.

Message 13 of 15
Hedayatullah Hakimi
Occasional Visitor

Re: Problem Share content on HDX system

Hi we have same problem with with VSX 8000 most of the time when we calling the other parties shows to us black sreen. but they can see us some time.

Message 14 of 15
Polycom Employee & Community Manager

Re: Problem Share content on HDX system

Hello @Hedayatullah Hakimi,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

In addition the last post in this topic about HDX's was back in 2015.


We have a FAQ that outlines the required ports in a firewall so I suggest you check these first.


You can try a local video call using RPD and then cross check the ports required.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 15 of 15