• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I was wondering if it is possible to change the Touch Control to convert from a Group 500 to a HDX system???

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

PTC hardware is universal for both RPG and PTC. It's enough to install the right PTC S/W version corresponding with the version of your endpoint S/W. For PTC version number you need to install please refer to EP Release Notes.

View solution in original post

2 REPLIES 2
HP Recommended

PTC hardware is universal for both RPG and PTC. It's enough to install the right PTC S/W version corresponding with the version of your endpoint S/W. For PTC version number you need to install please refer to EP Release Notes.

HP Recommended

Mike,

 Thank you for your response. I did this and it worked.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.